Do vị trí này cần sử dụng tiếng Anh, nên thông báo tuyển dụng được đăng bằng tiếng Anh.
A foreign investor, with a computer support center (CSC) to be setup in the area of Kaengnam Hanoi Landmark Tower.
This is a career opportunity for young people with IT background to work in a professional working environment, giving support over the network to clients in the region (including China, Japan, Korea). Starting in March 2013.
II. JOB DESCRIPTION
Ongoing management of state-of-art outsourcing support operation serving leading IT companies (software solutions).
- Managing ongoing daily operation of large team of support engineers (from 50 up).
- Standing in pre-defined targets of quantity and quality of service
- Driving to operational efficiency
- Managing recruitment and firing of people, standing to retention rates
- Managing learning and training platforms
- Managing employee’s road map and enablement processes
- Mentoring and growing middle management and tech leads
- Managing work processes and company’s procedures
- In charge of enlarging the business to support new business lines (in terms of ongoing operation – sales / business development skills are an advantage)
- Proven experience running support operations for enterprise level solutions, preferably for leading global IT company (SAP, Oracle, IBM etc)
- Proven experience managing a team of at least 30 people
- Proven experience driving operations to Excellency in term of quality of service and operational efficiency
- Solid IT background
- Understanding of local market from business aspect and ability to find creative solutions fast
- Hard working, loyal and extremely ambitious
- Team player
- Stand to challenging targets and growth map
- Fluent English is a must, any other language is an advantage
IV. HOW TO APPLY
Applicants can send CV in English, including a scanned photo, expected salary range, via email to:
DTK Consulting Co., Ltd
No. 26 Lane 140 Nguyen Xien, Thanh Xuan, Hanoi
Tel: 04-3552 6211, 6673 9362;
Email: email@example.com (or firstname.lastname@example.org)
Hot line: 0902 151 962 (Contact: Mr. Dao Trong Khang).
Please write in the Subject of the email in the following format: "Job code - Job – Full name".
(Example: "P393 – Site Manager – Fullname).
Matching applicants will be contacted by DTK Consulting for the assessment.
Please refer to this guide for a better application preparation: Link.